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People where it matters
Human agents own complex, emotional and high-value conversations, so customers never feel trapped by a bot.
Some conversations need a person: an upset customer, a complicated refund, a sales question worth closing. Our customer support outsourcing gives you trained human agents — staffed from our own studios — working alongside AI copilots, so you get empathy and judgement at the speed and cost of automation.
Agents use AI to find answers, draft replies and summarise history instantly, while automation handles the repetitive tickets. Every conversation is quality-reviewed, with clear SLAs and weekly reporting. We cover email, chat, social and phone in multiple languages, around the clock. Start with a free pilot mockup on your real tickets, then scale on a fixed monthly price — no long ramp-up, no hidden per-seat surprises.
The problem
Chatbots alone leave customers stuck on edge cases, while building an in-house team means hiring, training, scheduling and turnover. Most growing brands end up with slow replies at night, inconsistent quality, and support costs that rise with every sales spike.
Why it pays
Trained human support agents with AI copilots — 24/7, multilingual, quality-reviewed — for e-commerce and SaaS brands.
Human agents own complex, emotional and high-value conversations, so customers never feel trapped by a bot.
Copilots surface the right answer, draft replies and summarise order history, cutting handling time significantly.
Studios across US, European and Asian time zones keep queues moving 24/7 without night shifts on your payroll.
Every ticket is scored against your guidelines, with coaching and weekly reports on CSAT, response times and resolution.
Add capacity for launches, sales and holidays without recruiting — and scale back afterwards.
We work inside your helpdesk and follow your brand tone, macros and escalation rules.
How we deliver
Every engagement starts with a free working mockup, then a fixed-price build — no hourly drift, no surprises.
We review your ticket history, channels, tone and SLAs to design the right human + AI mix.
A free mockup of AI-drafted replies on your real tickets, reviewed by our agents, so you can judge quality first.
We train your dedicated agents on your products and policies and set up copilots inside your helpdesk.
Live coverage with QA, weekly reporting and continuous updates to the knowledge base and automations.
Spec sheet
Fixed scope, agreed up front. You own everything we deliver — code, models, assets and documentation.
Use cases
Patterns we build again and again — adapted to your data, your tools and your customers.
Handle order tracking, returns and exchanges at scale, with humans stepping in for disputes and VIP customers.
Onboarding questions, billing and troubleshooting with clean escalation to your engineering team.
Bookings, changes and complaints answered in the guest's language at any hour.
Two-sided support with policy enforcement, dispute handling and trust-and-safety escalation.
By industry
Same technology, tuned to each industry's software, call types and compliance rules.
An AI dental front desk that books new patients, refills cancelled slots, runs recalls and pages the on-call dentist for emergencies.
An AI patient line for clinics: scheduling, refill and referral intake, lab-call routing and after-hours escalation. No medical advice.
An AI answering service for HVAC and plumbing shops that triages emergencies, books onto your dispatch board and absorbs call surges.
A 24/7 AI receptionist for law firms: intake by practice area, conflict-check data capture and consultation booking. No legal advice.
An AI med spa receptionist that books consults, takes deposits by secure link, answers treatment FAQs and keeps clients rebooking on time.
Calls portal leads back in under a minute, qualifies buyers and sellers, books showings and logs every call to your real estate CRM.
Answers every restaurant call: reservations, waitlist, takeout orders into the POS and menu FAQs, so staff stay on the floor.
Service booking, status calls, sales leads and test drives handled by voice AI, with your BDC on the conversations that need a person.
Quote intake, policy service and claims routing by voice — the AI captures and routes, your licensed staff advise and bind.
24/7 maintenance intake with emergency triage, leasing calls and tour booking, logged straight into your property management software.
Models & tools
Model-agnostic by design: we pick per task and switch when something better ships.
Packages
Fixed price, quoted after a short scoping call — and only after you've seen the free mockup.
A human + AI team covering one channel, such as email or live chat, for a trial period.
1 channel covered
Round-the-clock support across email, chat, social and phone with automation for repetitive tickets.
All channels, all hours
FAQ
Still curious? Ask AURA, or email us and a human replies within one business day.
Our AI-only services automate conversations end to end. Customer support outsourcing puts trained human agents at the centre, with AI helping them work faster. It suits brands where empathy, judgement or sales skill matter in many conversations.
Our agents work from XEONTRIX studios and teams across the US, Europe and Asia, which lets us provide 24/7 coverage. They are trained specifically on your products, policies and tone.
English is standard, and we provide multilingual coverage for major European and regional languages depending on your customer base. AI translation assistance helps agents handle less common languages.
Yes. We work inside your existing tools — most major helpdesks, Shopify, WhatsApp Business and live-chat platforms — so you keep full visibility and ownership of the data.
Every conversation is scored against your guidelines for accuracy, tone and resolution. You get weekly reports on CSAT, first response time, resolution time and recurring issues.
After a free pilot mockup, we agree a fixed monthly price based on volume, channels and coverage hours — no hidden per-ticket fees.
A pilot team is typically live within two weeks, including training and helpdesk setup.
Keep exploring
AI that resolves routine tickets across web chat, email and WhatsApp inside your existing helpdesk, with clean human handoff.
A complete AI-first contact center: every call answered 24/7, IVR replaced, humans for the hard cases, everything logged to your CRM.
Natural, low-latency AI voice agents that answer calls, book appointments and qualify leads — wired into your calendar and CRM.
Custom GPT, Claude or Gemini chatbots for websites and apps — on-brand, grounded in your content and able to take actions.
Tell us the outcome you need. We build a working mockup of the render, workflow or agent — at zero cost — so you judge results, not pitch decks.