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Resolve, don't just deflect
The AI takes real actions — looking up orders, processing returns, updating addresses — through secure integrations, not just linking to articles.
Most support queues are full of questions your team has answered a hundred times: order status, refunds, passwords, how-tos. Our AI customer support infrastructure resolves those conversations automatically across web chat, email and WhatsApp — pulling live order and account data, following your policies, and handing complex cases to an agent with the full context attached.
Everything runs inside the helpdesk you already use — Zendesk, Intercom, Freshdesk, Gorgias or HubSpot — so your team keeps one inbox and one source of truth. We prove it with a free working mockup on your real tickets, then build at a fixed price. Customers get instant, accurate answers in their own language, and your agents get their time back for the conversations that need them.
The problem
Ticket volume grows faster than headcount. Customers wait hours for answers that already exist in your help centre, while experienced agents spend their day on repetitive requests instead of the cases that need them.
Before / after
Manual Support → AI Support Agent
Why it pays
AI that resolves routine tickets across web chat, email and WhatsApp inside your existing helpdesk, with clean human handoff.
The AI takes real actions — looking up orders, processing returns, updating addresses — through secure integrations, not just linking to articles.
The same knowledge and policies power web chat, email, WhatsApp, Instagram and Messenger, so answers are consistent everywhere.
When a case needs a person, the agent receives a summary, sentiment and suggested reply inside the helpdesk ticket.
Answers come from your help centre, policies and product data, with guardrails that stop the AI from inventing information.
Dashboards show resolution rate, CSAT, handle time and the topics the AI couldn't answer, so the knowledge base keeps improving.
How we deliver
Every engagement starts with a free working mockup, then a fixed-price build — no hourly drift, no surprises.
We cluster a sample of your historical tickets to find the intents worth automating and the data each one needs.
We replay real tickets through a working AI agent so you can review its answers before anything goes live.
We connect your helpdesk, order systems and channels, and set guardrails, tone and escalation rules.
We roll out channel by channel, then review unresolved topics monthly to raise the resolution rate.
Spec sheet
Fixed scope, agreed up front. You own everything we deliver — code, models, assets and documentation.
Use cases
Patterns we build again and again — adapted to your data, your tools and your customers.
Order status, delivery changes, returns and exchanges handled end-to-end with live Shopify and carrier data.
How-to questions, billing changes and account issues resolved from docs and the billing system, with bugs routed to engineering.
Guests modify reservations, request add-ons and get local information in their own language.
Balance and status enquiries answered with identity checks, audit logging and strict escalation rules.
By industry
Same technology, tuned to each industry's software, call types and compliance rules.
An AI dental front desk that books new patients, refills cancelled slots, runs recalls and pages the on-call dentist for emergencies.
An AI patient line for clinics: scheduling, refill and referral intake, lab-call routing and after-hours escalation. No medical advice.
An AI answering service for HVAC and plumbing shops that triages emergencies, books onto your dispatch board and absorbs call surges.
A 24/7 AI receptionist for law firms: intake by practice area, conflict-check data capture and consultation booking. No legal advice.
An AI med spa receptionist that books consults, takes deposits by secure link, answers treatment FAQs and keeps clients rebooking on time.
Calls portal leads back in under a minute, qualifies buyers and sellers, books showings and logs every call to your real estate CRM.
Answers every restaurant call: reservations, waitlist, takeout orders into the POS and menu FAQs, so staff stay on the floor.
Service booking, status calls, sales leads and test drives handled by voice AI, with your BDC on the conversations that need a person.
Quote intake, policy service and claims routing by voice — the AI captures and routes, your licensed staff advise and bind.
24/7 maintenance intake with emergency triage, leasing calls and tour booking, logged straight into your property management software.
Models & tools
Model-agnostic by design: we pick per task and switch when something better ships.
In motion
Real output from our production pipeline.
Packages
Fixed price, quoted after a short scoping call — and only after you've seen the free mockup.
Launch AI support on web chat or WhatsApp and measure real resolution rates.
1 AI support channel
AI across chat, email and messaging with secure actions and agent assist.
Every channel, one brain
FAQ
Still curious? Ask AURA, or email us and a human replies within one business day.
It's an AI layer connected to your helpdesk, knowledge base and business systems that answers and resolves customer conversations across chat, email and messaging, and hands complex cases to your team.
We regularly work with Zendesk, Intercom, Freshdesk, Gorgias, HubSpot and Help Scout. Other platforms with an API can usually be connected as well.
A chatbot usually lives on one page and answers from a script. Support infrastructure works across every channel, takes actions in your systems and is measured on resolved tickets, not conversations started.
Answers are grounded in your approved content and live data, and the AI is instructed to escalate when it isn't confident. We test against real historical tickets before launch.
This service focuses on text channels. For phone support we build AI voice agents and full AI call center solutions that share the same knowledge base.
Most teams see measurable deflection within the first weeks after launch on a single channel. The free mockup gives an early estimate using your own tickets.
After the free working mockup, we quote a fixed price for the build based on channels and integrations, with optional monthly optimisation.
Keep exploring
A complete AI-first contact center: every call answered 24/7, IVR replaced, humans for the hard cases, everything logged to your CRM.
Natural, low-latency AI voice agents that answer calls, book appointments and qualify leads — wired into your calendar and CRM.
Trained human support agents with AI copilots — 24/7, multilingual, quality-reviewed — for e-commerce and SaaS brands.
Custom GPT, Claude or Gemini chatbots for websites and apps — on-brand, grounded in your content and able to take actions.
Tell us the outcome you need. We build a working mockup of the render, workflow or agent — at zero cost — so you judge results, not pitch decks.