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Emergencies sorted from routine
The agent asks the right questions (no heat, no cooling, active leak, water heater, sewer backup) and classifies each call by urgency using rules you define.
When the first heatwave or cold snap hits, your phones light up faster than any office can answer, and the homeowner who reaches voicemail calls the next company on the list. Our AI answering service for HVAC companies and plumbing contractors picks up every call, sorts emergencies from routine work, and books jobs straight onto your dispatch board with the address, equipment and problem already filled in.
No-heat calls, burst pipes and gas smells get a safety script first, then dispatch or an on-call page within your rules. Tune-ups, quote requests and maintenance-plan renewals are booked or captured without a CSR touching them. We work with ServiceTitan, Housecall Pro and Jobber, and the agent sounds like a calm, knowledgeable member of your team. Call a free working mockup set up with your service area and job types, then we build it for a fixed price.
The problem
Peak season stretches your CSRs thin just as call volume doubles, nights go to an answering service that only takes messages, and techs in the field can't stop to pick up. Every missed no-cool or water-heater call is a high-value job handed to a competitor.
Why it pays
An AI answering service for HVAC and plumbing shops that triages emergencies, books onto your dispatch board and absorbs call surges.
The agent asks the right questions (no heat, no cooling, active leak, water heater, sewer backup) and classifies each call by urgency using rules you define.
If a caller mentions a gas smell or carbon-monoxide alarm, the agent reads your safety script, telling them to leave the home and call the gas utility or 911, before logging the job and alerting your on-call tech.
Customer, address, equipment, problem and time window are written into ServiceTitan, Housecall Pro or Jobber, so dispatch only has to assign a tech.
For replacements and installs, the agent gathers system age, home size, photos by text link and the best time for an estimate visit.
Outbound reminders ahead of each season book tune-ups and renew service agreements for customers who have opted in to calls.
Dozens of simultaneous calls are answered during a weather event, with your CSRs taking only the transfers that need a person.
How we deliver
Every engagement starts with a free working mockup, then a fixed-price build — no hourly drift, no surprises.
The agent answers in your company's name, finds or creates the customer record and confirms the service address is inside your area.
It asks about the system and symptoms and sorts the call as emergency, same-day or routine; gas or CO mentions trigger the safety script immediately.
Routine jobs get a time window on the board; emergencies page the on-call tech and escalate to a backup if there's no answer.
The caller hears the arrival window and diagnostic fee from your price book, then receives a text confirmation with the tech's details.
Recording, transcript and job outcome are attached to the customer record, and the office gets a summary of every overnight call.
Spec sheet
Fixed scope, agreed up front. You own everything we deliver — code, models, assets and documentation.
Use cases
Patterns we build again and again — adapted to your data, your tools and your customers.
Triage breakdown calls, book diagnostic visits by zone and fill shoulder-season schedules with maintenance appointments.
Separates active leaks and sewer backups from drips and quotes, gives shut-off guidance from your script and books the right tech.
Home services call answering that routes each call to the correct trade and business unit, applies different booking rules per trade and keeps one record per customer.
Recognises contract customers, captures site and asset details and follows the SLA escalation path agreed with each account.
Also built for
Same technology, tuned to each industry's software, call types and compliance rules.
An AI dental front desk that books new patients, refills cancelled slots, runs recalls and pages the on-call dentist for emergencies.
An AI patient line for clinics: scheduling, refill and referral intake, lab-call routing and after-hours escalation. No medical advice.
A 24/7 AI receptionist for law firms: intake by practice area, conflict-check data capture and consultation booking. No legal advice.
An AI med spa receptionist that books consults, takes deposits by secure link, answers treatment FAQs and keeps clients rebooking on time.
Calls portal leads back in under a minute, qualifies buyers and sellers, books showings and logs every call to your real estate CRM.
Answers every restaurant call: reservations, waitlist, takeout orders into the POS and menu FAQs, so staff stay on the floor.
Service booking, status calls, sales leads and test drives handled by voice AI, with your BDC on the conversations that need a person.
Quote intake, policy service and claims routing by voice — the AI captures and routes, your licensed staff advise and bind.
24/7 maintenance intake with emergency triage, leasing calls and tour booking, logged straight into your property management software.
Models & tools
Model-agnostic by design: we pick per task and switch when something better ships.
Packages
Fixed price, quoted after a short scoping call — and only after you've seen the free mockup.
AI answers after hours, triages, pages your on-call tech and books routine work for the next day.
Emergency jobs captured overnight
All-day answering or overflow, integrated with your dispatch board, plus quote intake and plan renewals.
More booked jobs, fewer hold times
FAQ
Still curious? Ask AURA, or email us and a human replies within one business day.
It answers your business line, asks diagnostic questions, classifies the call by urgency and books the job on your dispatch board or pages the on-call tech. Every call is recorded and summarised so the office knows exactly what happened.
Yes. We connect through each platform's API, or through an automation layer where a direct endpoint isn't available, to create customers, jobs and time windows. Exactly which fields we can write depends on your plan, and we confirm it during the mockup. We are not an official partner of these vendors.
It reads the safety wording you approve, typically telling the caller to leave the building, avoid switches and call the gas utility or 911 from outside, then alerts your on-call tech. It never tries to troubleshoot a gas or carbon-monoxide issue.
Yes. Plumbing calls get their own triage path for active leaks, sewer backups, water heaters and drain work, including shut-off guidance from your script and separate booking rules from your HVAC jobs.
We recommend the agent introduces itself as an AI assistant. It speaks naturally, responds in under a second and handles interruptions, so most callers simply give their details and get booked. Anyone can ask for a person.
The agent follows your escalation chain: it retries, then pages the backup tech or manager, and tells the customer when to expect a callback. If nobody responds within your set time, it flags the job for first thing in the morning.
You try a prototype on your own call types, then we agree a one-time setup fee for the build; ongoing telephony and AI minutes are billed at cost. Most shops go live in two to four weeks, and we recommend launching before peak season.
You own all recordings, transcripts and customer data. Some US states require all-party consent to record, so the agent can announce recording, and outbound renewal calls only go to customers with TCPA-compliant consent. This is general guidance, not legal advice.
Keep exploring
Natural, low-latency AI voice agents that answer calls, book appointments and qualify leads — wired into your calendar and CRM.
A complete AI-first contact center: every call answered 24/7, IVR replaced, humans for the hard cases, everything logged to your CRM.
24/7 maintenance intake with emergency triage, leasing calls and tour booking, logged straight into your property management software.
Quote intake, policy service and claims routing by voice — the AI captures and routes, your licensed staff advise and bind.
Tell us the outcome you need. We build a working mockup of the render, workflow or agent — at zero cost — so you judge results, not pitch decks.