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New patients booked on the first call
The agent asks the reason for the visit, insurance carrier and preferred times, picks the correct appointment type and provider, then texts a confirmation and your intake-form link.
Dental front desks check patients in, chase insurance and answer the phone at the same time, so calls roll to voicemail and new patients book with the practice down the road. Our AI receptionist for dental practices answers every call in a natural voice, books new-patient exams and hygiene visits into the right column, handles routine insurance and payment questions, and sends genuine emergencies to whoever is on call.
It works beside your team, not instead of it: overflow during the morning rush, full cover at lunch, evenings and weekends, and outbound recall calls to bring overdue hygiene patients back. We connect to Dentrix, Open Dental, Eaglesoft or Curve through the system's API or a sync layer and build in HIPAA safeguards from day one. You phone a free working mockup trained on your office first; the production build is fixed-price.
The problem
New patients rarely leave a voicemail; they call the next office on the list. Meanwhile your team is pulled between the patient at the counter, the insurance hold music and the phone, and the hygiene schedule quietly develops gaps that nobody has time to fill.
Why it pays
An AI dental front desk that books new patients, refills cancelled slots, runs recalls and pages the on-call dentist for emergencies.
The agent asks the reason for the visit, insurance carrier and preferred times, picks the correct appointment type and provider, then texts a confirmation and your intake-form link.
When a patient cancels or reschedules, the agent offers the next open slots and can work your ASAP list by text so the gap is offered to someone who wants it.
Outbound calls and texts reach patients overdue for cleanings, book them directly and log every attempt, within the consent rules you set.
Toothache, swelling, a broken or knocked-out tooth: the agent captures the details and pages the on-call dentist exactly as your emergency script says, with 911 guidance for life-threatening symptoms.
Which plans you accept, what to bring, how estimates work. Answers come from your approved list, and the agent never promises coverage or quotes a patient's benefits.
How we deliver
Every engagement starts with a free working mockup, then a fixed-price build — no hourly drift, no surprises.
The agent answers with your office name, gives the recording notice if you use one, and checks whether the caller is a new or existing patient.
It works out what the caller needs: exam and cleaning, a specific problem, pain or trauma, a billing question or a change to an existing appointment.
It reads live availability from your PMS, offers two or three slots that fit the appointment type, and writes the booking back with notes.
The patient gets an SMS confirmation, directions and the intake-form link; reminders follow on your normal schedule.
Emergencies page the on-call dentist; complex billing or unhappy callers transfer to staff, or a callback task is created with the full summary.
Spec sheet
Fixed scope, agreed up front. You own everything we deliver — code, models, assets and documentation.
Use cases
Patterns we build again and again — adapted to your data, your tools and your customers.
Covers lunch, evenings and overflow so the front desk can focus on patients in the office, with recall calls running in the quiet hours.
Routes callers to the nearest or preferred location, books across providers and gives operations one view of call outcomes by office.
Books free consults for new enquiries, handles adjustment rescheduling and answers common questions about aligners, brackets and payment plans.
Speaks with parents and guardians, books siblings back to back, and routes a child's dental trauma to the on-call dentist straight away.
Also built for
Same technology, tuned to each industry's software, call types and compliance rules.
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Models & tools
Model-agnostic by design: we pick per task and switch when something better ships.
Packages
Fixed price, quoted after a short scoping call — and only after you've seen the free mockup.
The agent covers the hours your office phone currently goes to voicemail.
No missed new-patient calls
Answers every call or just overflow during the day, plus outbound recall and cancellation backfill.
A fuller hygiene schedule
Location-aware routing, shared scripts and reporting across every office in the group.
One front door for all offices
FAQ
Still curious? Ask AURA, or email us and a human replies within one business day.
It answers your phone, books and reschedules appointments in your practice software, answers routine questions about hours, insurance and payment, and routes emergencies to your on-call dentist. It can also make recall calls to patients who are overdue for hygiene visits.
We integrate with your PMS via its API or a sync layer, depending on the system, version and whether it is cloud or server-based. We confirm exactly what can be read and written during the mockup stage. We are not an official partner of these vendors.
We build it with HIPAA safeguards: vendors on plans that offer a Business Associate Agreement, a BAA with your practice, only the minimum necessary patient information, encrypted recordings and access controls. Your own policies still matter, so confirm the setup with your compliance adviser; this is not legal advice.
The agent follows your emergency script: it collects the patient's details and symptoms, pages or transfers to the on-call dentist, and gives 911 guidance if the caller describes symptoms like trouble breathing or swallowing. It never diagnoses or recommends treatment.
Replies typically come in under a second with a natural voice, and callers can interrupt or change their mind. We recommend the agent says it is an AI assistant, and patients can ask for a person at any time.
It says so plainly and either transfers the call to your team during office hours or creates a callback task with a written summary. It will not guess on treatment costs, coverage or clinical questions.
After you have tested the prototype, the build is quoted as one agreed setup fee, and telephony and AI usage then run at cost with per-minute reporting. Most practices go live within two to four weeks, depending on the PMS connection.
Your practice does. Recordings and transcripts are stored in accounts you control with the retention period you choose, and we can export or delete them on request. Because some US states require all-party consent to record, the agent can announce recording at the start of every call.
Keep exploring
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Tell us the outcome you need. We build a working mockup of the render, workflow or agent — at zero cost — so you judge results, not pitch decks.