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Restaurant phone answering AI that frees staff
The agent handles calls in parallel during the rush, so hosts and servers stop running to the phone and focus on the people in the room.
At 7:30 on a Friday the phone is the last thing your host stand can deal with, so calls ring out and covers walk to the place down the street. Our AI phone agent for restaurants picks up every call, books tables or adds guests to the waitlist, takes takeout and catering orders straight into the POS, and answers the questions you hear a hundred times a week: hours, parking, corkage, gluten-free options.
It connects to OpenTable, Resy or SevenRooms for reservations and Toast or Square for orders, and it never takes a card number over the phone — guests get a secure payment link by text instead. Large parties and private-dining inquiries are passed to your events manager with every detail captured. You hear a free working mockup using your real menu first; the build is a fixed price.
The problem
Hosts juggle walk-ins, servers get pulled off the floor to answer the same question about hours, and the call you miss might be a twelve-top for next Saturday. Phone orders taken in a hurry come with wrong modifiers and card numbers scribbled on paper.
Why it pays
Answers every restaurant call: reservations, waitlist, takeout orders into the POS and menu FAQs, so staff stay on the floor.
The agent handles calls in parallel during the rush, so hosts and servers stop running to the phone and focus on the people in the room.
It checks real availability, books the table, notes occasions and seating preferences, and adds callers to the waitlist when you're full.
Items, sizes and modifiers are read back before the order is sent to Toast or Square, with a pickup time based on your prep rules.
Card details are never spoken. A secure payment link goes out by SMS, which keeps card data off your phone line and reduces PCI DSS scope.
The agent shares general menu and allergen information you approve and always asks guests with severe allergies to confirm with staff on arrival.
Large parties, buyouts and catering requests are qualified for date, headcount and budget, then sent to your events manager.
How we deliver
Every engagement starts with a free working mockup, then a fixed-price build — no hourly drift, no surprises.
The agent answers on the first ring with your restaurant's name, plays a short recording notice if enabled and asks how it can help.
It works out whether the guest wants a table, an order, an answer or an event, and which location they mean.
For tables it checks availability in your reservation system, books or waitlists the party, and texts a confirmation with your policies.
For takeout it reads back items and modifiers, sends the ticket to the POS and texts a secure payment link with the pickup time.
Private dining and catering leads go to the events manager; complaints and anything unusual become a callback task for a manager.
Spec sheet
Fixed scope, agreed up front. You own everything we deliver — code, models, assets and documentation.
Use cases
Patterns we build again and again — adapted to your data, your tools and your customers.
Books tables against your seating rules, explains deposit and cancellation policies, and notes anniversaries, allergies and preferred servers.
Takes pickup orders with full modifiers, quotes a ready time and pushes the ticket into the POS without anyone touching the phone.
Identifies which location the guest wants, uses that site's hours and menu, and books or routes accordingly.
Captures date, headcount, menu interest and budget, then sends a complete brief to the events team for a same-day reply.
Also built for
Same technology, tuned to each industry's software, call types and compliance rules.
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Models & tools
Model-agnostic by design: we pick per task and switch when something better ships.
Packages
Fixed price, quoted after a short scoping call — and only after you've seen the free mockup.
Bookings, waitlist and common questions answered 24/7 for one location.
1 location covered
Everything in the reservations line plus takeout and catering orders into your POS.
Bookings and revenue on one line
A shared agent that knows each location's hours, menus and booking rules.
Group-wide coverage
FAQ
Still curious? Ask AURA, or email us and a human replies within one business day.
Reservations and waitlist, takeout and catering orders, and the everyday questions about hours, location, parking, dress code and menu. It works through service and after closing, and passes anything unusual to a manager as a callback task.
We connect to these platforms via their APIs or partner integrations where access is available for your account. Where a direct connection isn't possible, the agent captures the booking or order and sends it to staff instantly by SMS, email or a tablet view.
The agent never asks for or records card numbers. It texts a secure payment link from your processor, which keeps card data off the call and reduces your PCI DSS scope. Guests can also choose to pay at pickup if you allow it.
It shares general ingredient and allergen information you've approved, such as which dishes contain nuts or can be made gluten-free. For severe allergies it always asks the guest to confirm with staff when ordering or on arrival, and it never promises a dish is allergen-free.
It says so plainly, takes a message with the guest's name and number, and creates a callback task for a manager. During open hours you can also have it transfer the call to the host stand.
Replies come back in under a second with a natural voice, and guests can interrupt or change their mind mid-order. Most callers just want a table or an order placed quickly, and the mockup lets your team judge the tone before launch.
We build a free working mockup on your menu and policies, then quote a fixed price for the production line. Call minutes and AI usage are passed through at cost. A single location is typically live in two to three weeks.
You do. Guest details stay in your reservation system and POS, and recordings and transcripts are stored in a database under your account. If you record calls, the agent announces it at the start, since some US states require all-party consent.
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Tell us the outcome you need. We build a working mockup of the render, workflow or agent — at zero cost — so you judge results, not pitch decks.