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Service appointments booked by voice
The agent finds the customer by phone number or VIN, captures the concern, books a slot in your scheduler and notes loaner, shuttle or wait preferences.
Monday morning the service lane phone lights up, the BDC is already behind on internet leads, and every caller left on hold is an RO or a sale that might go elsewhere. Our AI voice agent for car dealerships answers those calls in parallel: booking service appointments, giving repair status updates, responding to sales leads and scheduling test drives on the right salesperson's calendar.
It works with the systems your store already runs — CDK Global, Reynolds and Reynolds, DealerSocket, Xtime or Tekion — through API access or approved connectors, and logs every call with a summary. Outbound recall and service-reminder campaigns run only to customers with valid consent. We begin with a free working mockup that books into a test schedule, then deliver at a fixed price. Your BDC keeps the conversations that need a person; the agent covers after-hours and overflow.
The problem
Service advisors can't write ROs and answer the phone at the same time, BDC agents get buried at opening and after lunch, and internet leads that arrive at 9 p.m. wait until morning. Recall notices go out, but nobody has time to call the customers who ignored the letter.
Why it pays
Service booking, status calls, sales leads and test drives handled by voice AI, with your BDC on the conversations that need a person.
The agent finds the customer by phone number or VIN, captures the concern, books a slot in your scheduler and notes loaner, shuttle or wait preferences.
Customers asking whether their vehicle is ready get the current RO status and promised time, with approvals and upsell questions sent to the advisor.
New internet and phone leads get a prompt call that confirms the vehicle of interest, trade-in and timeline, then books a test drive.
Consented customers with open recalls or due maintenance get outbound calls that book the visit, with opt-outs honoured immediately.
The agent doesn't collect Social Security numbers or full credit details. Financing questions are routed to F&I staff and secure online applications.
Set the agent to take calls after a set number of rings, at lunch, after hours or across the whole store — your team decides where it helps most.
How we deliver
Every engagement starts with a free working mockup, then a fixed-price build — no hourly drift, no surprises.
The agent matches the caller's number to a customer and vehicle record, or asks for the VIN or plate if it's a new caller.
It records the reason for the visit — maintenance, warning light, noise, open recall — along with mileage and any recent work.
It offers times from your service scheduler, books with the preferred advisor and notes whether the customer needs a loaner or will wait.
A text confirms the appointment with the address and what to bring, followed by a reminder the day before.
Sales interest goes to the BDC, warranty disputes to the service manager and financing questions to F&I, each with a written summary.
Spec sheet
Fixed scope, agreed up front. You own everything we deliver — code, models, assets and documentation.
Use cases
Patterns we build again and again — adapted to your data, your tools and your customers.
Booking, rescheduling, recall checks and status calls for a high-volume service department, with advisors kept on the drive.
Answers availability questions from your live inventory feed, captures trade-in details and books test drives evenings and weekends.
One agent handles overflow across rooftops, knows each store's hours and brands, and routes to the right location's team.
Books maintenance and diagnostic appointments, quotes standard service prices you approve and sends reminders when vehicles are due.
Also built for
Same technology, tuned to each industry's software, call types and compliance rules.
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Models & tools
Model-agnostic by design: we pick per task and switch when something better ships.
Packages
Fixed price, quoted after a short scoping call — and only after you've seen the free mockup.
Appointment booking, status calls and recall checks for one service department.
1 service line covered
Prompt response to internet and phone leads with test-drive booking and BDC hand-off.
Lead response and overflow
One agent across departments or stores, with outbound recall and maintenance campaigns.
Store or group coverage
FAQ
Still curious? Ask AURA, or email us and a human replies within one business day.
Service appointment booking, repair status updates, recall and maintenance reminders, sales lead follow-up, test-drive scheduling and basic parts inquiries. It can cover after-hours only, overflow from your BDC, or the full front line.
We integrate through whatever access your vendors allow: direct APIs, their certified third-party programmes, or the CRM and scheduling layer your store already uses. Some DMS vendors restrict direct access, so we confirm the exact path for your setup during the mockup stage.
Yes, with the right consent. Calls using an AI voice generally need prior express consent, and prior express written consent for marketing calls, plus DNC scrubbing and calling-hour limits. We build consent checks and opt-outs into every campaign, but your compliance team should confirm your consent records — this is not legal advice.
It's designed with the FTC Safeguards Rule in mind: the agent doesn't collect Social Security numbers, full card numbers or credit details by phone. Financing questions go to F&I or a secure online application, and call data is stored encrypted with access limits. This supports, but doesn't replace, your own Safeguards programme and is not legal advice.
The agent transfers the call to the BDC, the advisor or the right department, and sends a short summary so nobody has to start over. If nobody is available, it books a callback at a time the customer chooses.
We recommend the agent identifies itself as the dealership's virtual assistant. The voice is natural and quick enough that most callers simply book their appointment, and anyone can ask for a person at any point.
We start with a free working mockup on your service and sales scenarios, then quote a fixed price for the build. Telephony and AI minutes are passed through at cost. Most single-store deployments go live in three to five weeks, depending on DMS access.
Your dealership does. Recordings, transcripts and customer records stay in your systems and a database under your account, with retention periods you set. The agent announces call recording where required, since some states need all-party consent.
Keep exploring
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Tell us the outcome you need. We build a working mockup of the render, workflow or agent — at zero cost — so you judge results, not pitch decks.