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Intake scripted by practice area
Personal injury, family, criminal defense, employment, immigration or estate planning: each gets its own question set, so attorneys receive the facts they actually screen on.
Prospective clients call when something has just gone wrong: an accident, an arrest, a termination letter. If they reach voicemail at 9pm, they call the next firm. Our AI receptionist for law firms answers every call, identifies the practice area, collects the facts your intake team needs, captures names for a conflict check, and books a consultation with the right attorney.
It is built around the rules that matter to a firm. The agent never gives legal advice and states that the call does not create an attorney-client relationship, using disclaimer wording your firm approves. Existing clients are recognised and routed to their matter team, while after-hours personal-injury and criminal-defense leads reach your on-call intake. We sync to Clio, MyCase, Lawmatics or PracticePanther. Your team calls a free working mockup first, then we deliver the build at a fixed price.
The problem
Potential clients rarely wait for a callback, and a busy receptionist can't run a proper intake while transferring calls and greeting visitors. Evening and weekend calls go to a law firm answering service that takes a name and number, and by Monday the lead has signed elsewhere.
Why it pays
A 24/7 AI receptionist for law firms: intake by practice area, conflict-check data capture and consultation booking. No legal advice.
Personal injury, family, criminal defense, employment, immigration or estate planning: each gets its own question set, so attorneys receive the facts they actually screen on.
The agent collects the caller's details and the names of opposing and related parties, and passes them to your team so a conflict search can run before any consultation.
Qualified matters are booked with the attorney who handles that work, with confirmation, location or video link and document checklist sent by text and email.
Callers with an open matter are identified and routed to their attorney or paralegal, or a message is logged on the matter itself.
Urgent criminal matters and serious injury calls can page your on-call intake specialist; routine enquiries are booked for the next business day.
How we deliver
Every engagement starts with a free working mockup, then a fixed-price build — no hourly drift, no surprises.
The agent answers in the firm's name, says it is an AI assistant, gives any recording notice and asks how it can help.
Existing clients are matched to their matter and routed to the team; new callers move into the intake path.
It identifies the area of law, asks your screening questions and captures party names for the conflict check, reading your disclaimer along the way.
Matters that fit your criteria are booked with the right attorney; urgent after-hours leads page on-call intake; others receive a polite referral message.
A lead or contact is created in your practice-management or intake system with the summary, transcript and next steps.
Spec sheet
Fixed scope, agreed up front. You own everything we deliver — code, models, assets and documentation.
Use cases
Patterns we build again and again — adapted to your data, your tools and your customers.
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Also built for
Same technology, tuned to each industry's software, call types and compliance rules.
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Models & tools
Model-agnostic by design: we pick per task and switch when something better ships.
Packages
Fixed price, quoted after a short scoping call — and only after you've seen the free mockup.
Captures and qualifies leads when the office is closed, with urgent matters escalated to on-call intake.
No more Monday-morning lost leads
Answers all inbound calls or overflow, runs intake, books consultations and routes existing clients.
Attorneys only take qualified calls
FAQ
Still curious? Ask AURA, or email us and a human replies within one business day.
It answers the firm's phones, runs intake for each practice area, collects conflict-check details, books consultations and routes existing clients to their team. Every call is summarised and written into your practice-management or intake system.
No. It is instructed never to give legal advice or opinions on a case, and it reads your firm-approved disclaimer stating that the call does not create an attorney-client relationship. Questions that need an attorney are booked as consultations or routed to staff.
Yes. We connect through each platform's API, or an automation layer where needed, to create leads or contacts, attach intake notes and book on attorney calendars. We are not an official partner of these vendors, and we confirm the exact fields during the mockup.
Recordings and transcripts are encrypted, stored in accounts your firm controls and accessible only to roles you approve, with retention set to your policy. Professional-responsibility rules vary, so follow your state bar's guidance on using AI and third-party vendors; this is not legal advice.
The voice is natural and the agent handles interruptions, so most callers focus on explaining their situation. It discloses that it is an AI assistant, and anyone can ask to speak with a person or request a callback.
The agent explains that the firm doesn't handle that type of matter, offers any referral resources you specify and logs the call. It doesn't speculate about the caller's case or chances.
You test a prototype built on your practice areas, then we agree a single setup fee for the build; telephony and AI usage are billed at cost. Typical go-live is two to four weeks, including attorney review of intake scripts.
The firm owns everything, and we can export or delete data on request. Some US states require all-party consent to record calls, so the agent can announce recording, and any outbound follow-up calls follow TCPA consent rules.
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Tell us the outcome you need. We build a working mockup of the render, workflow or agent — at zero cost — so you judge results, not pitch decks.