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A maintenance request hotline AI that triages
Scripted questions you approve decide what counts as an emergency for your portfolio, so vendors are paged for floods and failures, not light bulbs.
A burst pipe at 2 a.m. and a question about a towel rail can't wait in the same voicemail box, but that's how most after-hours lines work. Our AI answering service for property management takes every tenant call, asks the right triage questions and separates real emergencies — flooding, no heat, gas smell, lockouts — from routine requests. Emergencies go straight to your on-call vendor; everything else becomes a work order.
The same agent handles leasing: it answers availability questions from your published listings, books tours and gives every prospect the same consistent information. Rent and balance questions are pointed to the resident portal, owners reach the right manager, and tenants can speak Spanish or other languages. Work orders and notes post to AppFolio, Buildium, Yardi or Rent Manager. It begins with a free working mockup of your line and a fixed-price build.
The problem
Traditional answering services either page your on-call tech for a dripping tap or take a message about a flooded unit until morning. Leasing calls get the same treatment, and a prospect who can't book a tour on Sunday books one somewhere else.
Why it pays
24/7 maintenance intake with emergency triage, leasing calls and tour booking, logged straight into your property management software.
Scripted questions you approve decide what counts as an emergency for your portfolio, so vendors are paged for floods and failures, not light bulbs.
For emergencies it calls and texts the on-call vendor down your escalation list until someone accepts, then texts the tenant an update.
Routine requests are created as work orders with unit, issue, access permission and a link for the tenant to send photos.
Prospects get answers on availability, rent, pet policy and application steps from your listing data, then pick a tour time on the spot.
Every prospect hears the same information about units and requirements; the agent never steers callers or comments on who lives in a building.
The agent detects and responds in Spanish and other common languages, so non-English speakers can report problems clearly.
How we deliver
Every engagement starts with a free working mockup, then a fixed-price build — no hourly drift, no surprises.
The agent confirms whether it's a tenant, prospect, owner or vendor, and matches tenants to their property and unit.
It asks your safety questions. For a gas smell it tells the caller to leave and contact the gas utility or 911 first, then alerts on-call.
Floods, no heat, no water or lockouts trigger calls and texts to the on-call vendor until one accepts; the tenant gets the ETA by text.
Non-urgent issues become work orders with permission-to-enter notes and a photo link, and the tenant gets a reference number.
Prospects get unit answers and a tour booked; rent questions go to the portal link; owners and vendors reach the right manager.
Spec sheet
Fixed scope, agreed up front. You own everything we deliver — code, models, assets and documentation.
Use cases
Patterns we build again and again — adapted to your data, your tools and your customers.
Covers hundreds of units with one number, triages issues by building and pages the right on-call technician.
Matches each property to its approved local vendor and handles access notes, lockbox details and tenant availability.
Logs common-area issues, answers amenity and rules questions, and routes board or owner calls to the community manager.
Captures building service requests for HVAC, access and cleaning, and escalates after-hours outages to facilities.
Also built for
Same technology, tuned to each industry's software, call types and compliance rules.
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Models & tools
Model-agnostic by design: we pick per task and switch when something better ships.
Packages
Fixed price, quoted after a short scoping call — and only after you've seen the free mockup.
Emergency triage and work-order intake when the office is closed.
After-hours coverage
One agent for maintenance, leasing, rent questions and owner calls, all day and night.
Full front line
Per-property vendors, rules and listings across a large or mixed portfolio.
Portfolio coverage
FAQ
Still curious? Ask AURA, or email us and a human replies within one business day.
You define the rules with us: typically flooding or active leaks, no heat in cold weather, no water, gas smells, fire or electrical hazards and lockouts. The agent asks scripted questions to confirm, dispatches on-call for emergencies, and turns everything else into a work order.
Yes, via API or approved connectors where your plan allows it, including unit, category, priority, access notes and the call transcript. If a direct connection isn't available, requests arrive as structured emails your team can file in one click.
The agent gives every prospect the same information drawn from your published listings and criteria, never steers callers toward or away from units, and doesn't discuss the makeup of a building or neighborhood. Questions outside those limits go to your leasing team. This lowers risk but is not legal advice.
Recording is optional. When it's on, the agent announces it at the start of each call, which matters because some US states require consent from everyone on the call. Your counsel should confirm the wording for your states; this is not legal advice.
It takes a detailed message, tells the caller who will follow up and when, and routes it to the right person — on-call staff for anything urgent, the property manager for everything else.
Replies come back in under a second in a natural voice, callers can interrupt, and the agent can switch to Spanish and other languages mid-call. Tenants mostly care that someone picked up and that the issue is logged, and they get a text confirming it.
We start with a free working mockup using your triage rules and listings, then quote a fixed price for the build. Telephony and AI minutes are billed at cost, and a typical portfolio is live in two to four weeks.
You do. Work orders and notes live in your property management software, and recordings and transcripts are kept in a database under your account with retention you control.
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Tell us the outcome you need. We build a working mockup of the render, workflow or agent — at zero cost — so you judge results, not pitch decks.